Reference

Your Rights and Our Policy

We run masterspin for players in Indonesia who want clarity on how we handle your account, payments and personal data.

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masterspin Your Rights and Our Policy
GET IN TOUCH

How to Contact Us About Legal Matters

Live Chat Open the chat widget in the bottom-right corner of your lobby. Our team responds to legal and account questions during operating hours, seven days a week, to help you understand your rights.
Email Support Send queries about terms, data requests, or account disputes to our legal support inbox. We aim to reply within 48 hours with clear answers and next steps for your case.
Account Settings Visit the Legal & Security section of your account dashboard to review our full terms, see your data, request corrections, or submit a formal complaint about policy enforcement.
DATA AND SECURITY

How We Protect Your Information

Encryption

All deposits, withdrawals and personal data sent through masterspin travel over encrypted connections. Your passwords are hashed and stored separately from your account balance so no single breach exposes your wallet.

Data Retention

We keep your account data, transaction history and game records for the duration of your account plus seven years for tax and regulatory compliance. After that, data is securely deleted unless local law requires longer retention.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences, and track site performance. You can manage cookie settings in your browser; opting out may limit some features but will not block core gameplay or withdrawals.

Third-Party Sharing

masterspin does not sell or lease your data to advertisers or brokers. We share only essential information with payment processors (DANA, OVO, GoPay, QRIS partners) to verify and settle your transactions securely.

Account Access Requests

You have the right to request a copy of all data we hold on your account. Submit your request via email or the Legal & Security dashboard; we will prepare and deliver your complete profile within 14 days.

Policy Changes

If we update our legal terms, we will notify you via email and in-app notice at least 30 days before the change takes effect. You can review the new terms and accept or close your account before the deadline.

Your Rights and Our Obligations Explained

masterspin operates where local law permits. Your access to the platform depends on local law in your region. We follow all applicable regulations and work with payment processors like DANA, OVO, GoPay and QRIS that are licensed in Indonesia to process your deposits and withdrawals securely.

Yes. You can close your masterspin account at any time via the Account Settings menu under Legal & Security. We will process any pending withdrawals, freeze your balance, and retain your data according to our retention policy. Reopening is possible after a waiting period; contact support for details.

Your deposits are held in segregated bank accounts separate from masterspin's operating funds. When you transfer money via DANA, OVO, GoPay or QRIS, the payment processor verifies the transaction and we credit your wallet immediately. Your balance is encrypted and backed up daily.

Contact our support team via live chat or email with details of the dispute. We will review your account logs, game records and transaction history. Most disputes are resolved within five business days. If you remain unsatisfied, we will escalate to our legal team for formal review.

We collect your name, email, phone number, payment method and game activity to operate your account, process withdrawals, and comply with tax laws. We do not ask for your national ID or family details unless required by law to verify your identity for high-value withdrawals.

Yes. You can update your email, phone number and payment details directly in Account Settings. For corrections to your name, address or tax details, contact our support team via email with proof of the change. We will verify and update your record within 10 business days.

masterspin provides account controls in your dashboard: you can view your balance, transaction history, game records and security logs at any time. You may also set withdrawal limits, update payment methods, and manage notification preferences. Support is available if you need help with any account function.

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