Reference

Terms & Conditions That Protect Your Account

When you open an account with masterspin, you're agreeing to clear rules about how we manage your wallet, withdrawals and account security.

Account ownership & verificationDeposit and withdrawal rulesData security and retention

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

masterspin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to everyone who opens an account on masterspin, where local law permits. When you create your account, you confirm you're of legal age in your region and agree to follow our rules about account use, payment integrity and responsible play. Access

1
and eligibility depend on local law in your jurisdiction. We retain the right to suspend or close accounts that breach these terms — for example, if we detect unauthorized access, duplicate accounts or attempts to circumvent our payment verification. All disputes are resolved through our support
2
team first; unresolved matters follow the escalation path outlined in your account settings. Your account wallet is yours alone; we don't hold balances on behalf of other players, and every withdrawal must pass verification before funds leave our system.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR TERMS

How to Get Answers About These Terms

Live Chat Support Open the chat widget in your account lobby during support hours. We respond to questions about account access, withdrawals and term clarifications in real time, Monday to Sunday, 08:00 to 23:00 WIB.

Email Inquiry Send your terms question to our support email. Include your account username and the specific section or rule you want clarified. We aim to reply within 24 hours with a full explanation.

In-Account Help Centre Browse our searchable help library within the account menu. It covers account setup, withdrawal steps, data rights and dispute procedures with step-by-step guides tailored to Indonesia players.

YOUR DATA & SECURITY

How We Protect Your Information Under These Terms

Account Verification

Before you can withdraw, we verify your identity using the phone number and email tied to your account. This protects your wallet from unauthorized access and ensures every payout goes to the right person.

Withdrawal Confirmation

Every withdrawal request is manually checked for unusual activity or mismatched payment details. Once verified, funds usually reach your DANA, OVO, GoPay or bank account within minutes.

Data Retention

We keep your account data, transaction history and payment records for the duration of your active account plus 12 months after closure, where local law requires. You can request a data export anytime through support.

Cookie & Tracking Policy

We use cookies to remember your login, track your gameplay session and prevent fraud. Your browser settings let you manage which cookies to allow; disabling them may affect account access.

Third-Party Data Sharing

We never sell your personal data. We share payment details with your bank or e-wallet provider only when you initiate a deposit or withdrawal. All other data stays within masterspin.

Request Changes to Your Data

You can update your email, phone number or payment method anytime from your account settings. For more complex changes such as name corrections, contact our support team with ID verification.

Frequently Asked Questions About Our Terms & Conditions

Our terms prohibit duplicate accounts. If we detect multiple accounts under the same identity, phone number or email, we'll close all of them and hold any balances pending investigation. One active account per person ensures fair play and prevents fraud.

No. Your account is personal and non-transferable. The person who created it must be the person who uses it. If we find evidence of account sharing or selling, we'll suspend the account indefinitely.

Our terms cover all deposit and withdrawal methods available in your region, including DANA, OVO, GoPay, QRIS and bank transfer. Each method follows the same verification and security rules outlined in these terms.

Report a disputed withdrawal to our support team within 14 days of the transaction. We'll investigate and contact your bank or e-wallet provider if needed. Most disputes resolve within 5–7 business days.

Our core terms apply everywhere, but access and eligibility depend on local law. If local law in your jurisdiction imposes stricter rules on withdrawals, data retention or account closure, those rules override our standard terms.

Yes. Contact support to request account closure. We'll freeze your wallet immediately and close the account within 24 hours. We keep transaction records for 12 months as required by law, then delete your personal details unless local rules require longer retention.

Breaches include using stolen payment methods, automating access via bots, colluding with other players to manipulate game outcomes, or attempting to withdraw funds without completing verification. Any breach allows us to suspend or close your account.

Terms & Conditions That Protect Your Account

How to Get Answers About These Terms

How We Protect Your Information Under These Terms

Account Verification

Withdrawal Confirmation

Data Retention

Cookie & Tracking Policy

Third-Party Data Sharing

Request Changes to Your Data

Frequently Asked Questions About Our Terms & Conditions

01 What happens if I try to open more than one account?

02 Can I transfer my account to someone else or sell it?

03 What payment methods do these terms apply to?

04 If I dispute a withdrawal, how long does resolution take?

05 Are these terms the same for players in all regions?

06 Can I close my account permanently and delete all my data?

07 What counts as a breach of these terms?

Related Pages