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How We Keep Your Account Safe

When you open an account with masterspin, your personal information and account activity stay protected under clear, straightforward rules.

Encrypted account accessDANA, OVO, GoPay, QRIS payment securityYour data, your control
Explore the Lobby Read FAQ
masterspin How We Keep Your Account Safe
REACH OUR TEAM

Request Changes or Report Concerns

You have the right to view, update or delete your personal data. Open a support ticket from inside your account, email us directly, or use the contact form below.

In-Account Support Open a ticket from your account dashboard under Settings > Privacy & Security. Attach any documents needed to verify your request. We read every message.
Email Support Write to [email protected] with your account email and request details. We aim to reply within one business day on weekdays, two days on weekends.
Account Verification For data deletion or access requests, we ask for your registered email, account username and a recent withdrawal confirmation to verify ownership.
HOW WE OPERATE

Data Handling, Cookies and Account Security

masterspin uses industry-standard encryption to protect your account login and payment information. Cookies on our site track your session and remember your preferences—you can manage these in your browser settings.

Encryption & Login

Your password is hashed on our servers; we never store it in plain text. Login attempts are logged and monitored for unusual activity from new devices or locations.

Payment Data

DANA, OVO, GoPay and QRIS details are tokenised—we store only a reference code, not your full account numbers. Withdrawals require manual verification by our payments team.

Cookie Policy

Session cookies keep you logged in; preference cookies remember your lobby view and language. No tracking cookies are shared with external marketers or analytics firms beyond our internal dashboards.

Data Retention

Active account data lives on our main database. Closed accounts are archived for seven years, then purged. You can request a copy of your data anytime from your account settings.

Third-Party Access

Your game studio partners (Pragmatic Play, Evolution, Microgaming) receive only your session ID and game outcome—never your contact details or payment info. We sign data-processing agreements with every partner.

Contact Us About Privacy

Email [email protected] or use your account support form. Requests for data deletion, portability or correction are processed within five business days and confirmed by email.

Privacy Policy FAQ

We collect your full name, email, phone number, date of birth and address for account verification. During your first deposit, we also request proof of identity—a scan of your ID or passport. This depends on local law and platform compliance. We do not ask for your banking PIN or full card numbers; payment gateways handle those separately.

Once you close your account, we move your data to secure archive storage. Transaction records stay for seven years to comply with financial regulations in Indonesia. Personal details like email and phone are deleted after two years unless you have an active withdrawal dispute or chargebacks that require them.

Yes. Go to your account settings, select Privacy & Security, then choose 'Download My Data.' We'll email you a file containing your profile, all transactions, and login history within five business days. This file is encrypted and sent only to your registered email.

No. We never sell your contact details, email or payment information to third parties. We share anonymised gameplay statistics with our game studios to improve features, but these cannot be traced back to you. We do not use your data for external marketing or advertising profiling.

Payment methods are encrypted end-to-end and stored as token references—we do not keep your full account numbers. Deposits and withdrawals are processed through certified payment gateways, not our own servers. Each withdrawal is manually verified by our payments team in Yogyakarta before funds leave our platform.

Contact our support team immediately via email or your account settings. We will freeze your account, review login history, and reset your password. If fraudulent withdrawals occurred, we investigate and raise disputes with the payment provider within 24 hours. Enable two-factor authentication in your account settings for extra security.

Your active account data and payment records are stored on servers in data centres within Indonesia. Backups are encrypted and held in secure regional facilities. We comply with data residency requirements where local law permits. If you need specifics, email [email protected] with your account details.

Related Pages

masterspin Indonesia FAQ masterspin Login Register About Us